FAQ

  1. What is City Shop Cart?
    City Shop Cart is an online store offering a variety of products, including electronics, fashion, and home essentials. We focus on providing a convenient shopping experience with great prices and customer service.

  2. How do I place an order?
    Browse or search for items, select options, and tap "Add to Cart." When ready, go to your cart and follow the prompts to complete your purchase.

  3. What payment methods do you accept?
    We accept credit/debit cards (Visa, MasterCard, American Express), UPI, and COD. Transactions are secure.

  4. How can I track my order?
    You’ll get a confirmation email with a tracking number once your order ships. Use this number on our website or the courier’s site to track your package.

  5. What is your return policy?
    Return items within 5 days of delivery for a refund or exchange. Items must be unused, in original packaging, and with a receipt. See our Returns & Refund Policy page for details.

  6. Can I change or cancel my order?
    Contact us as soon as possible to change or cancel your order. Once processed and shipped, changes aren’t possible, but you can return the item.

  7. How can I contact customer service?
    Email us at info@cityshopcart.com or use the contact form on our website. We’re available Monday to Friday, 9 AM to 5 PM (EST).